|
Production Support
IndoSoft
Production Support Group offers a broad range of
solutions and services for your Operations
environment.
The flexibility and adaptability to any
environment provides a high level of service that
exceeds our client’s expectations. Our
solutions integrate multiple operating system
environments including UNIX, Mainframe, AS/400 and
Windows NT providing up to the minute system
changes, monitoring threshold levels, operating
system maintenance and QA testing. All
services are maintained by qualified technical
professionals with years of experience managing
multi platform Production
environments.
Monitoring
and managing your production environment is an
important part of our Operations services and
solutions. In some cases during business critical
days, our group incorporates and extends the
necessary coverage and support to ensure the
client’s targets and forecasts are within grasp.
Our client’s business processes and requirements
are coordinated, defined and documented by our
group providing clients with an edge over
traditional operations support.
Overall Benefits
- 24
x 7 x 365 monitoring of your environment (all
open systems).
- Perform
information gathering to ensure business
requirements are met.
- Provide
network and operating system availability
according to S.L.As.
- Handle
1st Level Unix
support.
- Excellent
job scheduling and monitoring with proper
escalation when
applicable.
- Provide
change management documents and procedures.
- Define
and schedule jobs with optimal Job Logic
Configuration.
- Provide
escalation process with strong follow-ups.
- Utilize
3rd party tools for client’s requests
(Magic, PeopleSoft CRM,
Viapt).
- Perform
report printing and
distribution.
- Manage
and administer Vista
Plus.
- Monitor
and analyze File transfers (Connect:Direct,
MqSeries, FTP and ACH).
- Provide
excellent customer service skills and
communication with client’s
requests.
- Schedule
and manage client’s backup solutions (TSM,
Veritas).
Handle
Disaster recovery backups
offsite.
UNIX (AIX / Sun Solaris)
For
our AIX clients, we provide the following
services:
- File
systems monitoring with recovery and escalation
procedures.
- Monitoring
and health check for applications and databases.
- Collection
of system statistical data for reporting
purposes.
- Produce
status reports with details of events and
escalation steps.
- Create
and monitor jobs, scripts and schedules.
- Provide
daily Production Logs of
events.
- Provide
1st Level support for
UNIX.
- Create,
schedule and monitor file system
backups.
Mainframe
(OS390)
For
our OS390 clients, we provide the following
services:
- Systems
monitoring with recovery/escalation
procedures.
- Monitoring
databases, online systems and application tools.
(CICS, IDMS, RACF, VTAM,
OMEGAMON).
- Collection
of statistical data, including system health of
databases and applications.
- Produce
status report with details and root cause of
events.
- Create
and monitor jobs
- Create
and edit JCLs.
- Provide Production Logs
of daily events including escalation
procedures.
AS/400
For
our AS/400 clients, we provide the following
services:
- System
and network monitoring.
- Schedule
system backups.
- Maintain
open client communication with reporting
statuses.
- Coordinate
IPL and system outages.
- Produce
status reports with details and root cause of
events.
- Ensure
successful file transfers through communication
channels and lines.
Job
Scheduling
- Offer
strong knowledge of Tivoli Workload Scheduler,
Jobmaster and AutoSys.
- Installs
and product updates are managed by our group.
- Maintain
and update critical production calendars.
- Optimize jobs and
schedules for performance
enhancements.
Vista
/ Infopac report warehouse
tools
- Provide
clients with user and object
administration.
- Perform
security and report
setup.
- Create
monthly status report regarding file system
growth.
- Perform
upgrades and installs (Quest Software
certified).
- Activate
rules to address retention periods for
reports.
Report
Printing and
Distribution
- Manage
client’s daily output by printing, packaging
scheduling distribution of reports.
- Print
Vista bundle reports.
Network
Monitoring
For
our clients, we provide network-monitoring
solutions with the following services:
- File
systems monitoring via scripts created by our
UNIX professionals.
- Monitor
timed-out servers and service outages via What’s
Up Gold
- Create
status reports with details of outages and
escalation steps taken.
- Monitor
and supervise system health and overall network
availability via Tivoli Enterprise
Console.
 Top
|
Production Support
2003 IndoSoft
Inc