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Application Support

Guarantee superior levels of service through Service Level Agreements (SLA) Flexible, individualized support.

IndoSoft provides proactive database and application support. From front-end application analysis to back-end database support. Indosoft’s application management, stabilization and optimization support provides a comprehensive approach to coordinating and managing your operations, infrastructure, applications, databases and application interfaces.

Our Flexible Resource & PPT (People Process & Technology) models include traditional on-site consulting, remote consulting and application and database hosting. No matter which set of services you choose, we are prepared to guarantee superior levels of service through Service Level Agreements (SLAs).

Our SAP, Oracle and PeopleSoft support offers you:

Benefits

  • 24 by 7 Help Desk support
  • Post-migration stabilization
  • New custom development support
  • Database administration and platform support
  • Problem resolution and knowledge management
  • Business enhancements
  • Ongoing optimization services

 People:Process:Technology Model

Indosoft’s Application Management Support gives you the resources, processes and tools for affordable and responsive operations, functional and technical support. Our experienced support professionals use a well-defined set of assessment, transition and long-term support processes to deliver efficient and customized support.

Our flexible, individualized support approach means that we are able to respond quickly - virtually around-the-clock - to your company's specific support requirements. With Indosoft’s experienced support professionals, and efficient and cost-effective processes and tools working for you, your organization is freed from the everyday responsibilities of supporting and managing your operations, infrastructure, applications, databases and application interfaces. Our guaranteed service level agreements, and flexible individualized support are extremely cost-effective, yet quality driven.

Operations Support

It is a great challenge to keep your company's hardware and software environment and network infrastructure up and running 24 by 7 and meeting the demands of growing users. Additionally, your skilled MIS professionals would like to focus on more strategic initiatives rather than operating in a fire-fighting mode.

“You will have the level of service that will produce measurable results in your company's infrastructure”.

Indosoft’s Operations Support can be your single source for a cost-effective and efficient infrastructure. We can assist you in ensuring that the capacity of your network, systems and databases keep pace with user demand. Our experienced support specialists can assume full responsibility for the administration of your company' network, systems and databases.

Irrespective of your OS, Whether you have a HP-Unix or NT operating system or Oracle, Informix, SQL Server database, our experienced technical support professionals provide the capacity planning, and network, system and database administration expertise to significantly increase the overall effectiveness, reliability and scalability of your infrastructure investment.

Technical Support

IndoSoft can simplify the continuous improvement of your application environment, Whether it is mission-critical applications changes or building new enhancements, applying patches or deploying a software releases.

“With Indosoft’s experience, expertise and tools, your organization is freed from the everyday headaches of technical support to focus on strategic technology initiatives”.

We have the skilled technical professionals and tools that enable you to rapidly and cost effectively extend and maintain your applications environment. Our team of technical professionals has the industry, application and domain experience to assist you in maintaining your applications environment so that it keeps pace with your changing business requirements.

User Support

Our vast knowledge base of technical support specialists provides dependable and timely resolutions to users' questions and problems. Whether it is a new business requirement, customization support or troubleshooting, Indosoft has People, Processes, & Technology in place, to ensure that questions and issues are captured and quickly addressed to reduce direct support costs, minimize loss of user productivity and make support a competitive asset.

You can rely on Indosoft to deliver high-quality, 24 by 7 troubleshooting, and onsite or offsite help desk and change request support. To ensure that your problems are resolved quickly, every inquiry is tracked and managed through our trouble ticketing system (Viapt ).

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