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Indosoft realizes that it must continue to strive to be on the cutting edge of the ever changing hardware and software technologies. Technologies include tape drives and disks (DASD or SAN-based) among the host of other peripheral features. Many Enterprises have cutover to the distributed systems technology in which platforms such as Windows NT and UNIX play a large role. In companies which require large-scale database for their ERP software handling, the choice is UNIX. For this reason, all members of IndoSoft’s UNIX staff are highly-skilled certified professionals that can handle all RISC-based hardware, and stay on top of administering the latest hardware releases with full access to vendor laboratory sites such as EMC, IBM, and Sun. In addition to expected services from the UNIX area, several “value-added” service procedures have been formulated to provide world-class services to companies running UNIX as their enterprise operating system. These services are encapsulated as the Automated System Administration and Maintenance (ASAM) directive as seen below.

Automated System Administration and Maintenance Directive (ASAM)
Server performance	This includes CPU utilization, memory/swap utilization, disk i/o utilization, network i/o, etc.
3rd party tool administration/performance	This includes tracking error logs, cleaning obsolete logs, maintaining resource consumption during peak utilization of the application, checking critical UNIX processes that maintain a given application.
Backup management	This includes native UNIX backups, using 3rd party tools (such as R/3 backups, IBM Sysback, IBM mksysb, Tivoli TSM)
Open  SQL Support	This includes supporting all DBA SQL shells which support the database administration (Oracle / MS SQL-Server). Support includes cleaning redo logs, checking table spaces, etc.
ERP management	This includes creating system monitoring alerts for events, executing event-driven automated fixes, and maintaining proactive maintenance for preventive measures

IndoSoft’s ASAM directive uses UNIX shell scripts engine to run/schedule by any enterprise workload scheduling product to provide proper tracking, analysis, and control of the automation process. The results would post as SNMP information messages to an ERP problem tracking system (eg. T/EC, Whats-UpGold, Netview, etc…) The diagram below illustrates this design.

IndoSoft is committed to working with you to develop the best service approach that will fit your organization’s needs. Our process is to understand your business requirements and formulate a service solution that will guarantee full commitment of your Service Levels. All in all, the approach provided by our UNIX consultant not only manages complex machine architectures such as Storage-Tek, IBM 3494, IBM RS/6000, Sun Blade Servers but has a structured fundamental approach to administering the UNIX enterprise.