IndoSoft recognizes that in the quest for an organization to achieve business success, through the use of their ERP systems and other business applications, it is imperative to support and maintain a healthy database environment. In 1997, IndoSoft opened its North America Competency Center (NACC) in Mahwah, New Jersey. From this location we provide the best quality database support to fortune 500 companies on a 24x7basis.

Our commitment to provide quality service compels us to recruit the best technical resources in the marketplace. All members of our database administration staff are Oracle certified in 8.x, 9.x, and 10G and have minimum of ten years of database administration experience. But our commitment to our clients goes well beyond recruiting the best technical personnel. We are committed to achieving the highest levels of customer satisfaction. Using our proprietary VIAPT™ change management tool we measure and report our service levels to the customer. IndoSoft database support methodology includes the following:

• Database Administration services  include:
  • Database installation
  • Database upgrades
  • Database storage
  • Create and obtain database objects
  • Control and monitor database access
  • Database recovery procedures
  • Perform daily system checks
• Logical and physical database design
• Performance tuning
• Capacity planning
• Performing data change control
• Installing and Upgrading database software
• Implementing Production, Test, Development, and staging databases
• Database management
• Troubleshooting and database support
• Maintaining tablespace utilization
• PL/SQL,SQL and Unix scripting
• Logical and physical design of the database
• Database migrations
• Provide analysis of trends and/or immediate conditions and able to make recommendations based upon the previous analysis
• Provide Remote Database Support